Terms of Service

These Terms of Service govern bookings made through FTViet.co. FTViet.co is a trading name of GLOBAL INFINITY TRADE LIMITED, a Hong Kong private company (Company No. 76783723) with its registered office at 21/F, CMA Building, No. 64 Connaught Road Central, Central, Hong Kong (we, us or FTViet). By placing a booking, you agree to these Terms, the Privacy Policy and the Cancellations and Refunds Policy.

You must be at least 18 years old and have authority to make the booking for every passenger included in it.

We sell advance-booked and at-airport airport meet-and-assist and Fast Track assistance at supported airports in Vietnam. The exact scope is the service description shown before payment and in your confirmation. Local contracted service providers may fulfil the service on our behalf.

Fast Track is not an airline ticket, visa, immigration decision, security clearance or guarantee of boarding or entry. Government, airport, airline, security and immigration rules continue to apply. Queue times and outcomes controlled by third parties cannot be guaranteed. Transfers, lounge access or other extras are included only when expressly listed in the booking summary.

You must provide complete and accurate passenger names, flight details, airport, service date and time, contact details and any other information requested in the booking flow. Names should match the relevant travel documents. You are responsible for checking the booking summary before payment and for promptly reporting any error.

Availability depends on the airport, date, flight and passenger count. Displaying a service or accepting a payment attempt does not by itself guarantee availability.

The current booking form requests the lead passenger's name and the total number of passengers. Advance bookings request the flight number and date; at-airport bookings use the service time allocated by the system. Each optional return service has its own travel details, price and included extras.

Your order is a request to book the selected service. A contract is formed only when we verify payment and availability and send a booking confirmation containing a booking reference. If we cannot confirm the service after payment, we will offer a suitable alternative or issue a full refund to the original payment method.

Keep your confirmation and booking-page link. The service QR pass identifies the booking and is not a payment code, airline boarding pass or travel document.

For an advance booking, the service pass becomes active four hours after the server confirms payment and fulfilment, not four hours before the flight. Check the activation date and time shown on the booking page before using the pass. All service times are shown in the airport's local time zone.

The checkout displays the service, airport, date, passenger count, total price and payment currency before you pay. You authorize the stated amount only. We do not add a fee after confirmation unless you request a change and accept a revised price.

When online payments are enabled, payments are processed securely by Airwallex and its payment partners. We do not receive or store your full card number or card security code. Payment methods and currencies depend on availability in your market. Your bank or card issuer may apply its own foreign exchange or other charges.

The name shown on your card statement will be the statement descriptor approved for our Airwallex account. We will display the final descriptor at checkout after Airwallex confirms it.

You must hold all required passports, visas, tickets and travel permissions; comply with airport, airline, immigration, customs and security requirements; arrive at the confirmed meeting point on time; keep your telephone or messaging contact available; and notify us promptly of flight or passenger changes.

We may refuse or stop assistance where a passenger behaves unlawfully, abusively or unsafely, fails to follow official instructions, or where providing the service would breach applicable law or sanctions requirements. Refund eligibility will depend on the circumstances and applicable law.

Requests to change a date, flight, passenger or service are subject to availability and any price difference. A change is effective only after written confirmation from us.

Tell us as soon as possible about a cancelled, rescheduled or delayed flight. We will use reasonable efforts to adjust the service, but changes caused by airlines, airports, authorities or events outside our control may not be possible. The Cancellations and Refunds Policy applies to cancelled or unused services.

Our Cancellations and Refunds Policy forms part of these Terms and is displayed before payment. Approved refunds are returned to the original payment method. We do not provide cash refunds for card or local-payment transactions unless required by law.

If you cannot locate the representative or believe the confirmed service is not being delivered, contact us immediately at support@ftviet.co or +852 5566 8151 and follow the meeting instructions in your confirmation. Prompt contact gives us the opportunity to resolve the issue.

Send a formal complaint to support@ftviet.co with the subject Complaint and include your booking reference and supporting information. We acknowledge complaints within 2 business days and aim to provide a substantive response within 10 business days.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited. Subject to that rule, we are responsible for direct loss caused by our failure to provide the confirmed service with reasonable care and skill. We are not responsible for indirect or consequential loss, loss of profit, or events outside our reasonable control, including airline decisions, airport closures, government action, immigration or security decisions, weather, strikes, telecommunications failures or inaccurate information supplied by you.

For a consumer booking, any limitation applies only to the extent permitted by mandatory consumer law.

We process personal data as described in the Privacy Policy. You confirm that you are authorised to provide the personal data of every passenger included in the booking and have made the Privacy Policy available to them.

The website, branding, text, design and software are owned by us or our licensors. You may use the website only to obtain information and make lawful bookings. You must not interfere with the website, attempt unauthorised access, submit fraudulent payments or misuse booking references or service passes.

These Terms and any non-contractual obligations arising from them are governed by the laws of Hong Kong. The courts of Hong Kong have non-exclusive jurisdiction. If mandatory consumer law in your place of residence gives you rights that cannot be waived, those rights remain unaffected.

We may update these Terms for future bookings by publishing a revised version and effective date. The version accepted at the time of your booking applies to that booking unless a change is required by law.

Questions may be sent to support@ftviet.co or GLOBAL INFINITY TRADE LIMITED at 21/F, CMA Building, No. 64 Connaught Road Central, Central, Hong Kong.